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FIND THE RIGHT SERVICE FOR YOU

In Person

Choose this service if:

  • You would like IRS-certified volunteers to prepare and file your federal and state tax returns all in the same day.
  • Your household earned $64,000 or less in 2023.
  • You have a more complicated tax return.
  • You can remain in-person while your taxes are prepared. This process can range from 45 minutes to a few hours depending on the complexity of the tax return and how busy the site is.

What to bring:

  • A completed intake form. Please print the form and bring it with you to save time.
  • Photo ID
  • Social Security card or ITIN for you and every member of your household
  • Income tax documents
  • Prior year tax return highly recommended for tax year 2022
  • If directly depositing your refund: Bank routing and account number
  • If filing a joint return, your spouse needs to be present
  • General Tax Checklist – Use this checklist to gather everything you need to have your taxes accurately prepared
  • Self-Employed Checklist – Use this checklist to accurately file your return as a sole proprietor or contractor

 

Watch the video to learn more about how to prepare:

Drop Off

Choose this service if:

  • You have a busy schedule and would prefer to leave your tax documents at a designated location for an IRS-certified volunteer to complete.
  • You can do a quick 20-minute interview upon drop off.
  • You can pick up your completed tax return at the same location the following week or review it over the phone. Clients who review by phone must e-sign before their return can be electronically filed.

What to bring:

  • A completed intake form. Please print the form and bring it with you to save time.
  • Photo ID
  • Social Security card or ITIN letter for you and every member of your household
  • Income tax documents
  • Contact phone number or email
  • Prior year tax return highly recommended for tax year 2022
  • If directly depositing your refund: Bank routing and account number
  • If filing a joint return: Your spouse needs to be present at pickup
  • General Tax Checklist – Use this checklist to gather everything you need to have your taxes accurately prepared
  • Self-Employed Checklist – Use this checklist to accurately file your return as a sole proprietor or contractor

 
Prepare to have your taxes filed for free by a tax-certified volunteer

Do It Yourself (With Help)

Choose this service if:

  • You have a simple tax return.
  • You would prefer to prepare your tax return online using free and secure software that walks you through the process. An IRS-certified volunteer is available to assist you.
  • You have access to a computer and the internet.
  • You have 1 to 2 hours of time (estimated time for simple tax returns).

What You’ll Need:

  • Fill out this form to see if you qualify and get started.
  • Income tax documents
  • Your Adjusted Gross Income (AGI) from last year (required if filing electronically)
  • Bank routing and account number (if directly depositing your refund)
  • Your email address and phone number to complete the two-factor authentication process
  • General Tax Checklist – Use this checklist to gather everything you need to have your taxes accurately prepared
  • Self-Employed Checklist – Use this checklist to accurately file your return as a sole proprietor or contractor

Do your taxes online but with assistance from an IRS-certified volunteer

Remote

Choose this service if:

  • Your household earned $64,000 or less in 2023.
  • You are unable to visit an in-person tax site.
  • You have access to a computer and the internet.

We have teamed up with GetYourRefund.org to help you file your taxes online with the help of IRS-certified volunteers. You should expect your tax return to be completed in a week’s time.

How it works:

  • Visit GetYourRefund.org.
  • Choose “File my own taxes,” or “Have my taxes prepared for me.”
  • Complete the steps to file your federal and state tax returns.

What You’ll Need:

  • Email address
  • Social Security card or ITIN for you and every member of your household
  • State ID, driver’s license or passport
  • Income tax documents
  • Prior year tax return highly recommended for tax year 2022
  • Bank routing and account number (if directly depositing your refund)

 

Watch the video to learn more about remote services:

Find a Free Tax Site

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FREQUENTLY ASKED QUESTIONS

Review these frequently asked questions for more information. Contact us if you need further assistance.

The IRS requires that volunteer tax sites verify your Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN) to help prevent identity theft. We cannot complete a tax return without seeing one of these options for every person listed on the tax return. The following documents are acceptable for verification:
  • Social security cards or ITINs (originals or copies)
  • A letter from the Social Security Administration
  • Form SSA-1099
  • A Medicare card that includes the letter “A” after the SSN
You can request a free replacement card from the IRS. Once the replacement card is available, you may file your taxes.

If you plan on filing a joint tax return, our IRS-certified volunteers must witness both you and your spouse sign a form granting us permission to electronically file your return. Your spouse does not need to be present while the return is being prepared, only when signing the form. Please contact our team for assistance if your spouse is unable to come to the tax site.

  • Direct deposit: You should see your refund in your bank account two to three weeks after your return is accepted.
  • Check: You should receive a mailed check four to six weeks after your return is accepted.

You can check the status of your federal or state refund at any time.

Precise times vary depending on the complexity of a return and how busy a tax site is. The following is an estimate:

  • In-person: 45 minutes up to three hours
  • Drop-off: About 20 minutes at drop off and 15 minutes at pick up
  • Do-it-yourself: About one to two hours