We know taxes can be stressful. That’s why we want to take the guesswork out of preparing for your visit to one of our sites. Learn which service works best for you and what you’ll need to bring.
We offer four different tax site services to meet the needs of busy families. Knowing the complexity of your return and the time you can spend at a tax site will help determine which works best for you and your family.
We have teamed up with GetYourRefund.org to help you file your taxes online with the help of IRS-certified volunteers.
Choose this model if… you are unable to visit an in-person tax site and have internet access.
Process: Depending on how quickly you respond to our volunteers, you should expect your tax return to be completed in a week’s time.
Learn more about the process here.
Drop off your tax documents with IRS-certified volunteers at a central location, then pick up your completed return the following week or choose to review it over the phone.
Choose this model if… you have a busy schedule and can easily return to the drop off location and have easy access to a drop off location.
Process: Depending on the complexity of your return, you should expect to spend 20 minutes at the site when you drop it off and 15 minutes when you pick it up or choose to review it over the phone.
Prepare and file your own return with help from an IRS-certified volunteer using free and secure software.
Choose this model if… you have a fairly simple return and feel comfortable using a computer.
Process: Depending on the complexity of your return and how comfortable you are using a computer, most taxpayers can expect to complete their return within 1-2 hours.
IRS-certified volunteers work one-on-one with you to prepare and file your federal and state tax returns, all in the same day.
Choose this model if… you have a more complicated return and are comfortable staying at the site while it is prepared.
Process: Depending on the complexity of the return and how busy the site is, you should expect to be there anywhere from 45 minutes to a few hours.
Take stock of everything you’ll need before heading to one of our free tax sites.
Take a look at the answers to commonly asked questions. Still don’t have the answer you’re looking for? Reach out and we’ll do our best to find an answer.
In order to prevent identity theft, the IRS requires all volunteer tax sites to verify the Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN) of every person listed on the tax return. The IRS will allow us to use one of the following documents to verify these numbers:
We will not be able to complete your return without seeing one of these options for every person listed on the tax return.
You can request a replacement card online for free.
If you are filing a joint return, we must witness both you and your spouse sign a form that gives us permission to file your return electronically. Your spouse does not need to be at the site the entire time, only to sign the e-file authorization form after the return is complete. If your spouse is physically unable to come to the site, you must present a form asserting power of attorney.
You can check the status of your federal refund and your state refund.
Yes, we can help you apply for an ITIN or renew an existing ITIN; however, we are not an ITIN Acceptance Agent. You will still need to visit an Acceptance Agent or mail in your original documents to complete the ITIN application.
Depending on the complexity of your return, how busy the site is and the type of service you choose, there are varying time frames you can expect: